Policies & FAQs
A full list of our reservation policies and our house rules, as well as a list of frequently asked questions that will help you prepare for your trip!
Reservation Deposits - One night or one third, which ever is greater is due to secure all reservations. This deposit will apply to the end of your reservation and the balance will be due in full upon check-in.
Cancellations & Amendments - All reservations require 14 days notice to cancel or amend. There is a $50 processing fee when cancelling MORE than 14 days away from arrival. Cancellations & amendments with LESS than 14 days notice forfeit the entire deposit. If you have booked with a third party booking agency, please refer to your confirmation from that agency for your exact policy.
Room Occupancy - Based on our Certificate of Occupancy there are limitations set regarding the maximum number of people (adults & children) in every room. If your party size exceeds the allowed occupancy in the room you have reserved you will be required to upgrade to a larger room and will be subject to the prevailing rates. In the event we do not have a room suitable for your revised party size you will be required to take an additional room or cancel the reservation subject to a full cancelation penalty.
Kitchenette Policy - All rentals of kitchenette rooms will automatically be assessed a $50.00 refundable cleaning deposit, this is to ensure that the kitchen facilities are clean upon your check-out. If we are required to clean the kitchen facilities (kitchenette area, dishes, pots, pans and utensils) upon your departure your deposit will be forfeited to cover the cost of returning the kitchen facilities to a clean condition.
No Smoking Policy - All rooms are NON-SMOKING, failure to comply with the policy will result in a $250.00 cleaning fee assessed on the card on file. Going into the 2022 season we are working on finding a smoking area on property. Once this is established smoking on the property will only be allowed in this area.
Pet-Policy - We are NO longer pet-friendly. If you have any questions regarding this policy, please contact us directly.
Check-in Requirements - To check-in you must be over 21 years old and present a valid photo-ID and the card used to make the reservation. If the cardholder is not present, we require a signed authorization form that can be filled out on your mobile device ahead of check-in.
Q. What time is check-in time?
A. Guest rooms are guaranteed for arrival after 3PM.
Q. What time is check-out time?
A. Check-out is by 10:30 AM.
Q. How do I check-in past regular office hours?
A. During the peak season we have staff on-site 24 hours a day. If you know in advance that you will be arriving after 9PM, we ask that you contact us to set up an after-hours check-in.
Q. Do you offer early check-in and late check-out?
A. Early check-in and late check-out is dependent on availability and cannot be guaranteed in advance. Certain holiday packages throughout the season do offer late-checkouts.
Q. Do you accept dogs?
A. No, we no longer accept any animals. If you are traveling with a service dog, please contact us directly for any questions.
Q. When is your pool open?
A. Our pool is open from mid-June to mid-September.
Q. Do you offer housekeeping?
A. Yes, we offer daily housekeeping.
Q. What forms of payment do you accept?
A. We accept Credit Cards & Debit Cards (Visa, Mastercard & Discover) and cash. For advanced deposits we accept personal checks more than 30 days before arrival.
Q. Do you require a security deposit?
A. For reservations using cash or debit card a $250 security deposit will be held until check-out. Funds for the security deposit will be released within 72 hours of check-out.
Q. How many parking spaces does each room come with?
A. Each room comes with one parking space. We have limited parking and cannot guarantee additional parking. If we do have open spaces during your stay they are rented on a first come, first serve basis.